The Sales Account Manager is a key role focused on all sales aspect of the organization including quotes, customer orders, compliance, and revenue opportunities. This position serves with a service-oriented approach, focused on customer satisfaction, sales growth, and strategic approach of the organization.

Essential Duties and Responsibilities

Maintain and lead customer satisfaction by acting as point of contact/lead for all customer related activities.
Review all Request for Quotes (RFQ) for accuracy, input, and send to customer to meet customer requirements.
Utilize ERP system to assign projects and generate new customers; paying attention to credit holds, billing details, and accuracy of information for internal and external resources.
Maintain various reports related to, but not limited to the sales department.
- To be Quoted Reports
- Open Quote Reports
- Quoting Reports including won vs loss, quotes by customers, etc.
- Customer Order Reports including sales by customers, department orders, etc.
- Sales Baseline Reports
- Sales Pipeline Reports
- Shipped and Shippable Reports
- Lessons Learned Reporting (Profitability Reviews, Technical Reviews, etc.)
Assist the Quoting Departments in any material/outside vendor quotes to assist in RFQ’s.
Track and assist engineering in scheduling appropriate kick off related meetings, as necessary, for complex orders.
Track and ensure all contract reviews are processed within process and orders are released to ensure customer requirements are met.
Update customer portals with delivery updates, order acknowledgements, and other pertinent information for successful customer communication.
Maintain a monthly report for management on all open RFQ’s and Win/Loss data metrics by following up with customers on RFQs.
Maintain weekly reports for management on all open orders and on time delivery.
Oversees and assist finance with all customer related invoicing to ensure accuracy and prompt payments.
Calculate and review all time and material related invoices for processing.
Manage all customer files and orders and maintain electronic copies in the company network drive for audit related purposes.
Manage and maintain corporate compliance with customers regarding ITAR, DPAS, export, and security related compliance.
Maintain company’s various social media accounts (LinkedIn, Instagram, Facebook, Twitter)
Manage broadcast communications to targeted customers via email or other chosen format.
Report strategic opportunities to management team and follow through for successful growth.
Participate and complete all required and mandatory hours to meet customer and internal workload requirements, including Saturday and Sunday, as scheduled
Perform other duties as assigned by Aerodyn management.

requirements

High School Diploma Required; Bachelors’ Degree is preferred
3+ years of customer services related experience
Strong PC skills and proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
ERP systems experience, Epicor experience is preferred
Must be able to multi-task, stay organized, and be able to prioritize work daily.
Strong oral and written communication skills
Must be self-directed and able to deliver under pressure, meeting customer and management deadlines
Must be customer service oriented and have ability to understand and react to customer requirements.
Must be comfortable operating independently as well as within a team environment
Must demonstrate the ability to act professionally
Ability to comply to physical requirements (see below)

Physical Requirements
Activity	Continuous	Frequently	Occasionally	None
Climbing Stairs/Ladders			X
Bending / Stooping			X
Standing		X
Walking		X
Sitting		X
Working Around Machinery				X
Reaching Above the Waist			X
Operating Equipment				X
Pushing / Pulling			X
Carrying / Lifting < 25lbs			X
Carrying / Lifting < 50lbs				X
Carrying / Lifting < 75lbs				X
Kneeling				X
Repetitive Motion		X
Operate Motor Vehicle				X
Fine Finger and Hand Dexterity			X
Grasping			X

Aerodyn is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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