Customer Order Specialist
BCI Solutions
Customer Service
Pittsburgh, PA, USA
Posted on Oct 14, 2025
Description
Be the Steady Hand Behind Every Order
At BCI Solutions, Inc., we’ve been crafting high-quality castings and precision-machined components for more than 85 years. Our customers trust us because we deliver consistency, accuracy, and clear communication—values we live every day.
We’re looking for a Customer Order Specialist who thrives in a structured, team-focused environment. If you take pride in getting the details right, following through, and supporting both customers and coworkers, you’ll fit right in here.
What You’ll Do
- Accurately enter and verify customer purchase orders in our Odyssey ERP (B&L Information Systems).
- Communicate with customers about order details, delivery schedules, and any updates or changes.
- Partner with internal am- Production, Shipping, and Quality—to ensure orders stay on track.
- Monitor and update order status to prevent surprises or delays.
- Keep organized records of communications, confirmations, and documentation.
- Provide reliable administrative support to the Sales Department.
Why You’ll Love Working at BCI
- Stable company with 85+ years of manufacturing excellence.
- Supportive, team-driven culture where reliability is valued.
- Structured systems and training that help you succeed.
- Competitive pay and benefits package.
About BCI Solutions, Inc.
BCI Solutions, Inc. is a leader in ferrous casting and precision machining, serving customers who demand quality and dependability. Our success comes from a culture built on craftsmanship, teamwork, and continuous improvement.
Requirements
What You’ll Bring
- High school diploma or equivalent (associate or bachelor’s degree preferred).
- Experience in order entry, customer service, or administrative support, ideally in a manufacturing or industrial setting.
- Familiarity with ERP systems; Odyssey ERP experience is a plus.
- Strong attention to detail and organizational skills.
- Clear and professional communication style.
- Comfort following consistent procedures and timelines.
- Proficiency with Microsoft Word, Excel, and Outlook.