Support Analyst
Forecastr
IT, Customer Service
Colorado, USA · Texas, USA · Kentucky, USA · Austin, TX, USA · Louisville, KY, USA · Denver, CO, USA · Remote
USD 65k-75k / year
Posted on Sep 27, 2025
$65,000 - 75,000/year. Qualifications — Required Skills & Experience: Experience using Excel/Google Sheets; Experience building financial models for startup companies; Clear and effective communication; Works well with people and enjoys serving customers; Minimum 1 year of relevant work experience in financial modeling. Preferred Skills & Experience: Bachelor’s degree in Finance/Economics/adjacent studies or equivalent work experience. Job Description — Your Purpose: Champion brand values with a focus on ongoing financial model management, financial reporting, analysis, and customer relations. Keep customers’ goals and performance in focus to drive data-backed decisions; manage a personal portfolio of customers; deliver standardized reporting and identify opportunities to better meet evolving customer needs. Your Responsibilities: Independently manage financial models and support planning/strategy; prepare, review, analyze, and distribute monthly/quarterly financial reports; lead and organize monthly/quarterly review and forecasting calls; collaborate with finance & accounting teams for consistency across systems; act as customers’ financial leader to improve systems and guide strategy; maintain internal systems (HubSpot, Asana); serve customers via live chat, email, and video calls for financial model and startup-related help; go above and beyond when possible, including projects outside the model; wear multiple hats and contribute across sales, product testing, operations, content, etc.