hc1 is looking for an IT Help Desk Technician that will help us to scale our growing team in Indianapolis. Someone who can ensure that all employees' IT equipment and services are in working order, including Macs and Windows laptops, printers, wireless networks, and audiovisual systems. This person will also act as the first point of contact for IT needs including tracking issues and taking ownership of problems and seeing them to resolution.

What you’ll do:

Manage the fleet of employee computers via monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop systems
Provide support for G-Suite, Office 365, etc. in person, over Slack or GoToMeeting
Successfully onboarding new hires from account creation to training
Create system support documentation and FAQs as needed
Manage A/V during company events
Provide technical support and maintenance for conference rooms
Proactively manage any planned changes and upgrades, inform those who would be impacted and ensure everything is working when changes are completed
Recommend hardware and software solutions, including new product acquisitions and upgrades
Complete other duties as assigned

Requirements

What you bring:

2+ years professional experience in help desk environment
Associate Degree in Computer Science or equivalent work experience
Proficiency with Mac and Windows devices
Experience with G-Suite and Office 365
Understanding of networking fundamentals (wireless, printing, file sharing, VPN)
Attention to detail
Strong interpersonal skills and ability to communicate with all management levels
Eager to learn new technologies and processes
Familiarity with Security+ principles and DLP software a plus

Tech stack:

Windows
Mac
Dell Hardware
ManageEngine
Google Workspaces
Office365
A/V solutions

Apply now

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