We are seeking an experienced Senior Change Management Specialist to lead and support enterprise-level change initiatives across IT and business environments. This role requires a strategic thinker with a deep understanding of change management principles, strong leadership skills, and the ability to engage stakeholders across all levels of an organization.

Key Responsibilities:

• Lead change management efforts to support large-scale organizational, process, and technology transitions.
• Facilitate impact assessments, develop change strategies, and implement plans to ensure successful adoption of new initiatives.
• Coordinate and manage Change Advisory Boards (CAB) and Configuration Control Boards (CCB), driving timely and effective decision-making.
• Oversee and maintain documentation related to change activities, including change requests, release plans, communication plans, and configuration updates.
• Collaborate with cross-functional teams to ensure seamless integration of change management with configuration management and release planning.
• Act as a liaison between business and technical stakeholders to ensure alignment and transparency throughout the change lifecycle.
• Develop and execute communication and training plans to support awareness and adoption of change initiatives.
• Drive continuous improvement in change management processes, ensuring alignment with industry best practices and compliance standards.
• Provide leadership and guidance to junior team members and serve as a subject matter expert for change management.

• Education: Bachelor’s degree in business, Information Systems, or a related field.
• Experience:
  • 7–10 years of experience in change management, process improvement, or IT service delivery.
  • Proven track record supporting enterprise-level change initiatives.
• Skills & Expertise:
  • Strong knowledge of configuration management, release planning, and stakeholder engagement.
  • Hands-on experience managing CAB/CCB processes and conducting impact assessments.
  • Proficient in developing documentation and managing change control processes in complex environments.
• Leadership: Demonstrated experience leading teams and driving technical and organizational outcomes.

Desired Attributes:

• Excellent interpersonal and communication skills.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work independently and collaboratively across teams.
• Familiarity with ITIL, Agile, or other relevant frameworks and methodologies is a plus.