Territory Manager - Senior Care Technology (Customer Success Focus)
Wicked Technologies
We are seeking a dynamic Territory Manager to drive customer success and business growth for our innovative technology solutions for senior care facilities. This role focuses on ensuring client satisfaction, optimizing product adoption, and expanding our presence within the territory.
As a Territory Manager, you will be the primary point of contact for senior care facilities, building strong relationships with key stakeholders. Your initial focus will be on customer success, ensuring seamless implementation, training, and ongoing support to maximize product value. By understanding customer needs and challenges, you will proactively identify opportunities for upselling, process improvements, and long-term engagement.
Key Responsibilities:
- Act as a trusted advisor, providing training and support to senior care facility staff.
- Drive product adoption and ensure customers achieve desired outcomes.
- Monitor account health, resolve issues, and enhance customer experience.
- Develop and execute territory growth strategies.
- Identify new business opportunities within existing accounts.
- Collaborate with internal teams to improve product offerings.
Qualifications:
- 3+ years in customer success, account management, or sales, preferably in healthcare technology.
- Strong relationship-building and problem-solving skills.
- Ability to travel within the assigned territory.
Join us in transforming senior care with cutting-edge technology!