Direct-to-Consumer Sales Agent
Xponent Power
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See open jobs at Xponent Power .See open jobs similar to "Direct-to-Consumer Sales Agent" Elevate Ventures.Sales & Business Development
Sunrise, FL, USA
Posted on Nov 8, 2025
Century Cruises Inc. is seeking motivated and customer-focused Personal Voyage Consultants to drive direct-to-consumer (DTC) sales. As a key member of our sales team, you will connect directly with travelers, providing personalized consultation and converting leads into unforgettable cruise experiences.
Responsibilities
- Engage directly with potential guests via phone, email, and digital channels to understand their needs and match them with the perfect Century Cruises experience.
- Consistently follow up with new leads within 48 hours to maximize booking opportunities.
- Achieve daily activity targets, such as:
- 100 outbound dials, or
- 3 hours of talk time, or
- 2 new reservations per day.
- Deliver an exceptional customer experience at every touchpoint, upholding Century’s reputation for excellence.
- Maintain detailed and accurate records of customer interactions and sales activities in CRM systems (e.g., Salesforce).
- Collaborate with Marketing and Customer Support teams to ensure a seamless booking and post-booking experience.
- Stay informed about cruise itineraries, promotions, and company updates to confidently and accurately inform guests.
- Provide feedback to sales leadership regarding trends, customer needs, and opportunities for growth.
Qualifications
- Bachelor’s degree preferred; equivalent experience considered.
- 2+ years of direct sales experience, ideally in a consumer-focused, luxury, or travel-related industry.
- Strong consultative sales skills and ability to build lasting customer relationships.
- Proficiency in CRM tools (Salesforce experience preferred).
- Exceptional communication, negotiation, and closing skills.
- Highly motivated, goal-oriented, and able to thrive in a dynamic, fast-paced environment.
Preferred Qualifications:
- Experience in travel, hospitality, or luxury goods sales.
- Familiarity with digital marketing and e-commerce customer journeys.
- Passion for delivering memorable experiences and exceeding guest expectations.
Compensation and Benefits:
Century Cruises Inc. offers a competitive base salary, uncapped commission opportunities, health benefits, PTO, travel perks, and remote work flexibility.
Key Performance Indicators (KPIs):
- 100% engagement with new leads within 48 hours.
- Daily achievement of outbound call, talk time, or reservation goals.
- Maintain high levels of customer satisfaction and conversion rates.
- Uphold time management and productivity best practices to maximize success.
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Seniority level
Entry level -
Employment type
Full-time -
Industries
Travel Arrangements
This job is no longer accepting applications
See open jobs at Xponent Power .See open jobs similar to "Direct-to-Consumer Sales Agent" Elevate Ventures.